Effective Date: June 2026
UroStat Healthcare (“UroStat,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy applies to all websites operated by UroStat Healthcare, including urostathealthcare.com and urostatcares.com, as well as any related online services.
By accessing or using our websites, submitting information through our forms, or interacting with our advertisements and services, you agree to the terms of this Privacy Policy.
- Information We Collect
We may collect information from you when you:
• Complete a form on our website, including eligibility, reorder, contact, or patient intake forms.
• Request information about our products or services.
• Sign up for email communications or educational content.
• Communicate with us by phone, email, text message, or online chat.
• Interact with our advertisements, social media pages, or marketing campaigns.
• Browse our websites.
The information we may collect includes:
Personal Information
• Name
• Email address
• Telephone number
• Mailing address
Health and Insurance Information
• Limited medical information necessary to verify eligibility for medical supplies
• Insurance information required for benefit verification and order processing
Technical Information
• IP address
• Browser type
• Device information
• Website usage and interaction data
Marketing and Communication Data
• Information about how you engage with our advertisements, emails, websites, and communications
- How We Use Your Information
We may use the information we collect to:
• Process and fulfill orders for medical supplies.
• Verify insurance coverage and eligibility.
• Respond to inquiries and customer service requests.
• Communicate regarding orders, account updates, shipments, and service-related matters.
• Send educational materials, newsletters, and promotional communications when permitted by law.
• Improve our websites, products, services, and customer experience.
• Analyze website performance and marketing effectiveness.
• Comply with applicable healthcare, privacy, and legal requirements, including HIPAA where applicable.
You may receive communications from us by phone, email, or text message regarding your inquiry, order, account, or services.
- Cookies and Tracking Technologies
Our websites use cookies, pixels, and similar technologies, including services such as Google Analytics and Meta Pixel, to:
• Improve website functionality and user experience.
• Remember preferences and settings.
• Measure website traffic and performance.
• Analyze visitor behavior.
• Deliver and optimize advertising campaigns.
• Track conversions and marketing effectiveness.
Cookies are small files stored on your device that help websites recognize your browser and remember certain information.
You may disable cookies through your browser settings. However, certain features of our websites may not function properly if cookies are disabled.
- How We Protect Your Information
We maintain administrative, technical, and physical safeguards designed to protect your personal information, including:
• Secure Socket Layer (SSL) encryption.
• Restricted access to authorized personnel.
• Secure data storage and transmission practices.
• Confidentiality requirements for employees and service providers.
While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
- Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information with:
• Service providers and vendors who assist in operating our websites, systems, communications, or business functions.
• Healthcare providers, insurers, and referral sources when necessary to process medical supply requests and services.
• Government agencies, regulators, or legal authorities when required by law.
• Parties involved in protecting our legal rights, safety, or property.
We may also share aggregated or de-identified information that cannot reasonably identify an individual.
- Third-Party Services and Links
Our websites may contain links to third-party websites or services. These third parties maintain their own privacy policies and practices.
We are not responsible for the content, privacy practices, or security of third-party websites. We encourage users to review the privacy policies of any external sites they visit.
- Your Rights and Choices
You may:
• Opt out of marketing emails by clicking the unsubscribe link included in those communications.
• Limit certain advertising and tracking preferences through your browser or advertising platform settings.
• Request correction or removal of personal information by contacting us.
Please note that we may continue to send transactional or service-related communications necessary to fulfill orders, provide services, or comply with legal obligations.
- SMS and Marketing Communications
By submitting information through our websites, forms, advertisements, or other communication channels, you consent to be contacted by UroStat Healthcare via phone call, email, or text message regarding your inquiry, account, medical supply needs, or services.
Message and data rates may apply. Consent is not a condition of purchase.
You may opt out of text messaging communications at any time by replying STOP. You may opt out of marketing emails by using the unsubscribe link included in the email.
- Children’s Privacy
Our websites are intended for adults, caregivers, and healthcare decision-makers. We do not knowingly collect personal information from children under the age of 13 without appropriate parental or guardian consent.
- HIPAA Notice
UroStat Healthcare may collect and use certain health-related information as necessary to provide services, verify eligibility, process orders, and comply with healthcare regulations.
Any protected health information (PHI) handled by UroStat Healthcare is managed in accordance with applicable federal and state privacy laws, including HIPAA where applicable.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date.
Changes apply only to information collected after the revised Effective Date unless otherwise required by law.
- Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy, please contact:
UroStat Healthcare
Email: service@urostathealthcare.com
This Privacy Policy applies to:
• urostathealthcare.com
• urostatcares.com