How to File a Complaint
ACHC Standard: DRX 2-4C
It is our desire to provide you with the best quality home care services available. However, if you become dissatisfied with any portion of our products or services you may lodge a complaint without concern for reprisal, discrimination, or unreasonable interruption of service.
Please call the corporate office at 888-845-8698 or the UroStat Healthcare Customer Service Department at 678-541-5566 to file a grievance. When the company receives a complaint in writing, the company will contact the person making the complaint within five (5) calendar days of receipt of the written complaint. You can expect a written response of the results of the investigation within fourteen (14) working days of receipt.
UroStat Healthcare, Inc. Corporate address:
1132 Satellite Blvd NW STE 100
Suwannee, GA 30024
You may make inquiries or complaints about this company to Medicare by contacting the Centers for Medicare & Medicaid Services (CMS) National Medicare Hotline at 1-800-MEDICARE (1-800-633-4227), TDD: 1-877-486-2048.
The Office of the Inspector General maintains a hotline which offers a confidential means for reporting vital information. The Hotline can be contacted at:
- By Phone:1-800-HHS-TIPS (1-800-447-8477)
- By Fax: 1-800-223-2164 (no more than 10 pages please)
- By E-Mail:HHSTips@oig.hhs.gov
- By Mail: Office of the Inspector General
HHS TIPS Hotline
P.O. Box 23489
Washington, DC 20026
State Complaint Resources
Alabama
Alabama Department of Public Health
Bureau of Public Health Provider Standards
201 Monroe Street, Suite 700
Montgomery, AL 36130-3017
California
California Health Facilities Information Database
Online complaint system and district offices
Connecticut
State of Connecticut Department of Public Health
Practitioner Investigations Unit
410 Capitol Avenue, MS#12HSR
Hartford, CT 06134-0308
Florida
Florida Department of Health
4052 Bald Cypress Way, Bin C75
Tallahassee, FL 32399-3260
Georgia
Georgia Department of Community Health
Two Peachtree Street NW
Atlanta, GA 30303
404-657-5726 or 1-800-878-6442
Illinois
Illinois Department of Public Health
Office of Health Care Regulation
Central Complaint Registry
525 West Jefferson Street, Ground Floor
Springfield, IL 62761-0001
800-252-4343
Indiana
Indiana Department of Health
Consumer Services and Health Care Regulation
2 North Meridian Street, 4B
Indianapolis, IN 46204
Kansas
Kansas Department of Health
Online reporting form available
785-296-0256
Kentucky
Kentucky Board of Medical Licensure
31220 Whittington Parkway, Suite 1B
Louisville, KY 40222
Maryland
Maryland State Board of Examiners
4201 Patterson Avenue, Third Floor
Baltimore, MD 21215
Mississippi
Mississippi State Department of Health
P.O. Box 1700
Jackson, MS 39215-1700
Missouri
Missouri Department of Health and Senior Services
Complaint Department
912 Wildwood
P.O. Box 570
Jefferson City, MO 65102
573-751-6400
New Mexico
New Mexico Department of Health
Attention: DHI Complaint Unit
P.O. Box 26110
Santa Fe, NM 87505
New York
New York State Department of Health
Office of Professional Medical Conduct
150 Broadway, Suite 355
Albany, NY 12204-2719
Ohio
Office of Inspector General
Health and Human Services Tips Hotline
P.O. Box 23489
Washington, DC 20026
Pennsylvania
Pennsylvania Department of Health
Email: env.health.concern@pa.gov
Online complaint form available
1-800-254-5164
South Carolina
South Carolina Department of Public Health
Bureau of Health Facilities Licensing
2100 Bull Street
Columbia, SC 29201
Tennessee
Division of Health Care Facilities
Centralized Complaint Intake Unit
655 Mainstream Drive, Second Floor
Nashville, TN 37243
Texas
Health and Human Services Commission
Complaint and Incident Intake
Mail Code E-249
P.O. Box 149030
Austin, TX 78714-9030
Virginia
Office of Inspector General
Health and Human Services Tips Hotline
P.O. Box 23489
Washington, DC 20026
Washington, D.C.
Supervisory Investigator
899 North Capitol Street NE, Second Floor
Washington, DC 20002
West Virginia
West Virginia Department of Health
Complaint Intake
408 Leon Sullivan Way
Charleston, WV 25301-1713
Accreditation Commission for Health Care (ACHC)
You may contact UroStat Healthcare, Inc., accrediting agency, The Accreditation Commission for Health Care (ACHC), Inc.
ACHC will document and investigate all complaints received against currently accredited organizations. (Anonymous complaints will not be accepted). Consumer complaints may be communicated to ACHC via mail, telephone, e-mail, facsimile, in person, or through their website. For further information, you may contact ACHC toll-free at (855) 937-2242 or 919-785-1214 and request the Complaints Department. A Complaint Intake Form may be accessed via the link below:
http://achc.org/contact/complaint-policy-process/complaints-against-achc-accredited-organizations